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Bug #169

closed

WEB | UAT | Sim provider is blank

Added by Harshith Jay 17 days ago. Updated 10 days ago.

Status:
Closed
Priority:
High
Assignee:
Start date:
02/18/2026
Due date:
% Done:

0%

Estimated time:
Spent time:
Deliverable:
BACKEND API

Description

Module: Reports -> TMS -> Device monitoring and Device status

The sim provider field should be not blank.

Referred url is https://hpcluatweb.sea-pos.com/heartbeat-details


Files

clipboard-202602181854-ofydj.png (124 KB) clipboard-202602181854-ofydj.png Harshith Jay, 02/18/2026 01:24 PM
clipboard-202602181909-yaqtn.png (46.7 KB) clipboard-202602181909-yaqtn.png Harshith Jay, 02/18/2026 01:39 PM
clipboard-202602231203-l3xyf.png (54.4 KB) clipboard-202602231203-l3xyf.png Vaishali Tomar, 02/23/2026 06:40 AM
clipboard-202602251124-cenfj.png (127 KB) clipboard-202602251124-cenfj.png Harshith Jay, 02/25/2026 05:54 AM
Actions #1

Updated by Harshith Jay 17 days ago

  • Description updated (diff)
Actions #3

Updated by Renu Sharma 16 days ago

  • Assignee changed from Renu Sharma to Kunal Chaudhary
Actions #4

Updated by Kunal Chaudhary 16 days ago

  • Status changed from New to Resolved
  • Assignee changed from Kunal Chaudhary to Amit Kumar
  • Deliverable changed from ADMIN WEB to BACKEND API

change in sp and add sim name logic
RCA -

Earlier, the SIM Provider was fetched using the SimCard + ValueType join.
When the join failed, it returned NULL, so the UI showed a blank value.
After implementing the MCC–MNC based CASE logic, the ELSE 'UNKNOWN' condition caused “UNKNOWN” to appear instead of blank.

Resolution -

The SIM Provider logic was updated to derive the operator name from the MCC and MNC columns in TMS_DeviceHeartBeat.
Leading zero and spacing scenarios were handled properly.
Now, valid MCC–MNC combinations return the correct SIM Provider, and unmatched cases maintain the expected behavior.

Actions #5

Updated by Vaishali Tomar 12 days ago

@Kunal Chaudhary validate this issue in UAT env and found this fix is done only for one screen that is for Device monitoring page weather it has be fixed on device detail as well. Hence status of the ticket held Re-opened as of now

Actions #6

Updated by Vaishali Tomar 12 days ago

  • Status changed from Resolved to Re-Opened
  • Assignee changed from Amit Kumar to Kunal Chaudhary
Actions #7

Updated by Kunal Chaudhary 11 days ago

  • Status changed from Re-Opened to Resolved
  • Assignee changed from Kunal Chaudhary to Harshith Jay

Change:
Added SimProvider logic in uspGetDeviceDetailList stored procedure.

RCA:
SimProvider calculation logic did not exist in this stored procedure earlier, due to which provider value was not being returned.

Actions #8

Updated by Harshith Jay 10 days ago

The issue which was raised is resolved and validated in latest deployed UAT release.

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