Bug #172: Getting those Devices as well In disconnected state which are not Connected to the server On device Monitoring screen - HPCL - Redmine

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Bug #172

closed

Getting those Devices as well In disconnected state which are not Connected to the server On device Monitoring screen

Added by Amit Kumar 15 days ago. Updated 10 days ago.

Status:

Closed

Priority:

Normal

Assignee:

Amit Kumar

Start date:

02/20/2026

Due date:

% Done:

Estimated time:

2:00 h

Spent time:

12:00 h

Deliverable:

BACKEND API

Description

Bug title: Getting those Devices as well In disconnected state which are not Connected to the server On device Monitoring screen

Steps: 1. Add devices Under TMS
2. observed the device Monitoring report

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clipboard-202602251830-hmees.png (27.5 KB) clipboard-202602251830-hmees.png		Amit Kumar, 02/25/2026 01:05 PM
clipboard-202602251831-frljp.png (51.3 KB) clipboard-202602251831-frljp.png		Amit Kumar, 02/25/2026 01:06 PM

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Updated by Kunal Chaudhary 10 days ago

Status changed from New to Resolved
Assignee changed from Kunal Chaudhary to Amit Kumar
Estimated time set to 2:00 h
Deliverable changed from ADMIN WEB to BACKEND API

RCA -
Disconnected logic was not validating installation status.
Onboarded devices (without proper installation) were getting counted as Disconnected due to missing heartbeat.

Resolution -
Updated both stored procedures to count Disconnected devices only when:
Status = 2910 (Installed) and InstallationDate IS NOT NULL.

Now only properly installed devices are considered in monitoring.

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